CMO Section
Introduction
In order to bring more people-oriented, transparency and dynamism through the government system and to avoid the people at the regional level having to come to Mumbai, the Regional Office of the Chief Minister’s Secretariat has been started in the Divisional Commissioner’s Office. This office has been established to coordinate the action taken in relation to the complaints / applications / representations received at the Chief Minister’s Secretariat at the divisional level and sent to the ministerial level office for further action.
Purpose
The general public from rural and urban areas used to have to go to the Hon’ble Chief Minister, Ministry, Mumbai to lodge their complaints at the village level and in the city, as well as to lodge individual or collective complaints pending with the regional office. But the process of submitting complaint applications for redressal of public grievances in Mumbai has changed. Earlier, individuals had to take their complaint applications to the Chief Minister’s Office from a distance to receive their complaints directly. In which the common man had to face hardships like time, money, mental stress, travel etc. However, now this process has been simplified and complaints are being submitted at the Chief Minister’s Secretariat Room, Divisional Commissioner’s Office, Nashik Division, Nashik.
This change may indicate an attempt to decentralize the grievance redressal process, making it more accessible and efficient for the general public. By allowing complaints to be filed at multiple locations such as the Chief Minister’s Secretariat Room, Divisional Commissioner’s Office, Nashik Division, Nashik, the government has sought to reduce the burden on the Chief Minister’s Office and ensure speedy resolution of complaints.
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Increasing Administrative Efficiency: Improving administrative operations and increasing efficiency in the implementation of government schemes and policies.
- Interacting with citizens: Responding to citizens’ needs and feedback by focusing on their problems.
- Implementation of policies: Properly implementing the policies of the state government and making them effective.
- Coordination: Coordination between the general public and the Hon’ble Chief Minister.
- Assistance to the Chief Minister: Providing the Chief Minister with the necessary information.
- Transparency and Accountability: Ensuring transparency and accountability in government work.
- Emergency Management: Effective management and response to emergency situations.
- Monitoring of Development Plans: Monitoring and evaluating the progress of development plans in the state.
Procedure
- The applications of the complainants are accepted by the CMO cell.
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The complaint application is sent to the department/office to which it is related and a copy is given to the applicant. The concerned department is advised to take final action within 45 days and submit the report and inform the complainant.
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After receiving the report from the concerned department, should the complaint application be disposed of by making notes or how? In this regard, the case is disposed of from the CMO cell only after getting the approval of the Hon’ble Additional Commissioner and Special Duty Officer.
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The pending cases of more than 45 days are reviewed through mobile phone, e-mail and by holding a meeting of the concerned department for the resolution of the pending cases. Also, the pending cases are reviewed by the officers present in the monthly review meeting of the Revenue Officer/VC and the meeting of the Corruption Eradication Committee as well as Lokshahi Din.
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Every month, a review meeting is held under the chairmanship of the Special Duty Officer regarding the pending cases and instructions are given for resolution.
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Out of the applications not applied to the Chief Minister’s Secretariat Cell but received in the post, the cases on which personal attention can be given to the applicant, are taken to the Chief Minister’s Secretariat Cell. They try to provide relief to the applicant by following up regularly.
Organization Chart of Chief Minister’s Secretariat Branch
Divisional Commissioner’s Office, Nashik Division Telephone No, Directory
| Sr No. | Designation | Name | Landline No. | |
|---|---|---|---|---|
| 1 | Divisional Commissioner | Dr. Praveen Gedam | 0253-2462401 | crunsk-divcom[at]mah[dot]gov[dot]in |
| 2 | Additional Commissioner (Revenue) | Shri. Jitendra Wagh | 0253-2462401, 0253-2462402 |
jitendra[dot]wagh[at]gov[dot]in |
| 3 | Naib Tehsildar | Smt. Pradnya Kulakani | 0253-2462401 | pradnya[dot]kulkarni78[at]nic[dot]in |
RTI Information Officer / Assistant Government Information Officer/Appellate Authority
| Sr No. | Name and Designation of Assistant Information Officer | Name and Designation of Information Officer | Name and Designation of Appellate Officer | Office Telephone No. and e-mail address |
|---|---|---|---|---|
| 1 | Mr. Sunil Dhatrak Six. Revenue Officer |
Shri. Pragya Kulkarni, Naib Tehsildar |
Shri. Kundan diamonds Tehsildar, (Establishment), Divisional Commissioner’s Office, Nashik |
0253-2462401 crunsk-divcom[at]mah[dot]gov[dot]in |